Chargeback & Refund Policy

Last updated:

We want every author to be confident working with Pages N Prestige. This policy explains how refunds, cancellations, and chargebacks are handled. It forms part of our Terms & Policy.

1. Consultations

Initial consultations are free and carry no obligation. No payment is taken to receive a quote.

2. Deposits & Milestones

Most projects begin with a deposit and proceed in milestones (for example: planning, drafting/design, revisions, and delivery). Because our specialists reserve time and begin work immediately, deposits cover work already scheduled and performed.

3. Refund Eligibility

• Before work begins: if you cancel before any work has started, you may request a refund of your deposit less any non-recoverable third-party costs (e.g., ISBNs, stock licences) and a small administration fee.
• After work begins: refunds are prorated based on the work completed and resources committed up to the cancellation date. Completed and delivered milestones are non-refundable.
• Completed services: services that have been fully delivered and approved are non-refundable.

4. Revisions First

If you are not satisfied with a deliverable, please use the included revision rounds first. Most concerns are resolved through revisions. We will always work with you in good faith to make a deliverable right.

5. What Is Not Refundable

• Third-party fees already incurred on your behalf (ISBNs, printing proofs, stock images/licences, ad spend);
• Milestones already delivered and approved;
• Outcomes — we cannot refund based on sales, rankings, reviews, or other results, which are never guaranteed.

6. How to Request a Refund

Email info@pagesnprestige.com with your name, project, and reason. We aim to acknowledge within 2 business days and resolve eligible requests within 14 business days. Approved refunds are issued to the original payment method.

7. Chargebacks

If you have any concern about a charge, please contact us first — we will work to resolve it quickly. Initiating a chargeback or payment dispute without first contacting us may delay resolution. For disputed charges we will provide our payment processor with the order details, communications, and proof of work delivered. Fraudulent or bad-faith chargebacks may be contested and any resulting fees recovered as permitted by law.

8. Changes to This Policy

We may update this policy; the "last updated" date reflects the current version. The policy in effect when you purchased applies to that purchase.

9. Contact

Questions? Email info@pagesnprestige.com or call +1 346 552 7999.